How to Make and Cancel an Appointment


Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Problems booking online appointments?

Use the Patient Access Support Centre before you call us.



All surgeries, with both the doctor and the nurse, are by appointment only, and appointments are available at various times.

If you need to see a doctor urgently, or on a particular day when no appointment is available, the receptionist will take your contact details and the duty doctor will call you back. You will then be given telephone advice or an appointment to see the doctor or nurse as appropriate. We book 10 minutes for every routine appointment and we endeavour to run our surgeries punctually. Inevitably, we may sometimes have to see emergencies in the surgery, or we may have to go out on an urgent visit. In addition, some patients may need more time than others. We hope, therefore, you will understand if surgeries sometimes run late. If you think you will need more than 10 minutes to discuss your problem, please advise the receptionist at time of booking.

book an appointment

If you are unable to attend your appointment please inform us, so that the time can be given to another patient.


Croydon GP Hubs

Need to see a GP but can’t get an appointment? Our GP Hubs can help.
Call NHS 111 before you go to pre-book an appointment or wait to be seen without an appointment at one of our GP Hubs in Central Croydon, Purley, or Parkway.



Cancel An Appointment?

If you are not able to keep your appointment please call 0203 417 7565 and cancel as soon as possible: someone else may need to see the doctor urgently.


Cancel appointments you don't need