The Moorings Practice

RIGHTS AND RESPONSIBILITIES

Please let us know if you cannot keep an appointment, as this time may be given to another patient.
We ask that patients treat all our staff with respect. In return, we undertake to treat everyone equally, regardless of gender, race, religion or sexual orientation. Violence or abuse will not be tolerated under any circumstances and patients will be asked to leave the practice if they are abusive.

We will inform you in writing if we ask you to leave the practice, together with an explanation of why we have made the decision.

SHARING OF INFORMATION

We share information with other health professionals who care for you. This is a confidential exchange between clinicians and information will only be shared with those who need to know. Information may also need to be shared with other providers such as social services, and with Croydon Primary Care Trust for the purposes of registering patients and to verify that care has been given.

Some private organisations e.g. insurance companies or solicitors may request information about your medical history, which we will only provide with your written permission.

FREEDOM OF INFORMATION PUBLICATION SCHEME

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

This scheme is available from reception.

COMMENTS AND COMPLAINTS

We welcome comments, criticisms and praise. It is helpful if complaints are made in writing, either to the doctors or the practice manager.